WHY IS MY ORDER COMING IN DIFFERENT PACKAGES?
If you place a multi-item order, each item may be dispatched from a separate overseas warehouse, depending on which one has the items in stock the quickest.
Alternatively, if an item is popular and on backorder, we may send your things separately, in distinct packages, to avoid holding up your order and to deliver it to you as soon as possible!
WHEN WILL I GET MY ORDER?
Orders are sent straight from any of our numerous international and domestic warehouses, and they will do everything possible to get your purchase to you as soon as possible!
Estimated delivery time in the United States: 4-7 days.
Delivery time estimate for UK: 2-3 days.
WHAT IF MY ORDER IS STUCK OR LOST IN THE MAIL?
Our orders are all shipped with insured shipping and handling.
We regret if a purchase is held up at customs, returned, or even lost throughout the logistics process!
We have no control over the postal service.
However, because the items are insured, we will send you a fresh package with faster delivery and complete tracking as soon as feasible.
Please refer to our refund and return policy for information on when these may apply to shipment problem.
WILL I HAVE TO PAY CUSTOM?
The prices stated on our website are tax-free in USD, which means you may be required to pay customs and taxes once your item arrives.
Import taxes, tariffs, and related customs fees may be assessed after your purchase reaches its final destination, as decided by your local customs agency.
These expenses and taxes are your responsibility, and we will not compensate them.
We are not liable for delays imposed by your country's customs authority.
Please contact your local customs office for further information on charges.
WILL TAXES BE APPLIED TO ME?
USA: We are registered with various US states driven by economic nexus, and our system determines the state tax that will be levied and transmitted through to each appropriate state during checkout.
UK: We are VAT registered in the United Kingdom and are required to collect VAT during the checkout process if you are purchasing from the United Kingdom.